As part of activities to build stronger relationships through enhanced engagements, a session has been held with Mobile Money MOMO Agents at the Ridge Condos Hotel in Kumasi.
The conversation focused on critical areas for improving customer experience and protecting trust in MoMo and regularisation, the new cash-out process, agent insurance, loan facilities and fraud prevention.
David Nana Addai, Channel Development Manager, highlighted how MoMo’s 45+ products and services can help agents grow, earn more and better serve customers.
He also reiterated MoMo’s commitment to deepening regional participation in the fintech ecosystem by initiating conversations on Fintech and supporting talent development through the MoMo Fintech Lab.
The forum provided an opportunity to listen to Agents’ concerns directly.
Partners including OmniBSIC, Fidelity Bank, GCB, First Atlantic Bank, the Ghana Police Service, and Transport Owners reinforced their collaboration to support Agent financing, Merchant solutions for transport business as well as security-related solutions to protect Agents operations in the region.
Source: Ghana/otecfmghana.com/Jacob Agyenim Boateng
