By Grace Medical Centre: My encounter and my verdict

In an era when quality healthcare is often spoken of more than it is experienced, finding a medical facility that delivers excellence from entrance to exit feels almost miraculous.

 This morning, during what was supposed to be a simple routine check-up, I discovered a gem quietly redefining private healthcare in Ghana — By Grace Medical Centre, a private medical facility committed to exceptional care, professionalism, and patient comfort.

A Warm Welcome That Set The Tone

My encounter began at the front desk, the very place where many healthcare stories either take a wrong turn or start with frustration. But here, the reception was nothing short of superb.

The front-desk attendant greeted me with a disarming smile, calm efficiency, and the kind of warmth that immediately makes a patient feel at ease.

 The registration process was smooth, quick, and organized — a refreshing departure from the long queues and confusion that too often define hospital reception areas.

Nurses With Professional Finesse

From the reception, I was ushered to the vitals section, where the nursing team displayed notable professionalism. Using modern, well-maintained equipment, they took me through the standard checks — blood pressure, temperature, weight, and other vital signs — all with impressive precision.

Their communication was clear, their demeanor reassuring, and their confidence evident. It was a clinical dance performed with skill, leaving no room for doubt that this was a facility invested in both technology and competence.

Meeting The Doctor: A Pleasant Revelation

I was then directed to see the doctor, and little did I know that this would become the highlight of my visit.

Sitting across from me was a young lady whose calm presence and attentiveness were immediately noticeable.

 Initially, I assumed she was going to call the ‘senior doctor’ to conduct my assessment. To my surprise — and eventual admiration — she was the medical doctor herself.

With quintessential expertise and a refreshing blend of empathy and intelligence, she examined me with the confidence of a seasoned professional. She asked the right questions, explained every step of the consultation, and ensured I understood my health status.

 Her mastery of her craft was displayed with aplomb, leaving me deeply impressed. It was an encounter that reaffirmed my belief that great medical care does not always come with age but with dedication, training, and passion.

The Facility: A New Standard In Private Healthcare

Walking through By Grace Medical Centre revealed an environment that stands in stark contrast to the unfortunate realities of many local healthcare facilities.

Not once did I encounter the common nuisances that plague a significant number of Ghanaian hospitals — no mosquitoes buzzing around, no flies hovering, and certainly no unpleasant scents lingering in the corridors. The centre was clean, well-aerated, and meticulously maintained.

The layout of the hospital is modern without being intimidating. Rooms are spacious, waiting areas are comfortable, and the general ambiance promotes a sense of calm. It is evident that attention has been paid not only to medical service delivery but also to patient experience.

The Ceo: The Gentle Giant Behind The Vision

At the helm of this impressive healthcare institution is Mr. Michael Appiah Boateng, affectionately known by many as the “gentle giant.” His leadership style, marked by approachability and his signature warm laughter, has cultivated a team that mirrors his values — compassion, excellence, and discipline.

Under his direction, By Grace Medical Centre continues to achieve significant milestones in private healthcare, including:

•             Integration of modern diagnostic and monitoring equipment

•             Adoption of digital patient record systems for faster, safer service

•             Consistent training for staff to uphold high standards

•             Expansion of specialist services to meet diverse patient needs

•             Maintaining an environment that exceeds Ghanaian private hospital hygiene norms

•            

These achievements reflect a facility determined not just to operate, but to excel.

My Verdict: A Model For Private Healthcare In Ghana

My visit to By Grace Medical Centre left me with a lasting impression — one of confidence, comfort, and genuine satisfaction. From the courteous front-desk team to the skilled nurses and the exceptional young medical doctor, every interaction affirmed that this is a healthcare facility operating with purpose and pride.

In a country where many patients have learned to settle for “manageable” care, By Grace Medical Centre challenges that narrative. It sets a standard, one where cleanliness, professionalism, empathy, and efficiency coexist seamlessly.

My verdict is simple: By Grace Medical Centre is not just a private hospital; it is a model of what healthcare in Ghana should look like. My routine check-up evolved into a reminder that excellence in healthcare is possible — and right here among us.

By John Antwi Boasiako

News Editor, OTEC FM

Kumasi, Ghana