MTN apologises over network outage


Communications giant MTN has apologised to its numerous customers for the frustrating network outage that occurred Wednesday night.

Thousands of MTN customers took to various social media platforms to express their frustration after they were unable to make or receive calls and also access the internet between 9:30pm Wednesday and 12am Thursday.

In a statement to clarify the issue, MTN blamed the glitch on a technical protocol failure and assured its customers that technicians are working to ensure that the problem does not occur again.

“MTN wishes to apologize sincerely to customers who were impacted by a network outage that occurred last night, 14 December, 2016. The outage was the result of a technical Internet Protocol problem affecting some of our sites which disrupted voice and data services.

“MTN Engineers worked quickly to resolve the problem and were able to fully restore the affected sites in less than two hours. Our engineers continue to work hard to isolate the root cause and put measures in place to prevent recurrence. We will provide further update in the course of the day.
We wish to apologize once again to our customers for the inconvenience. MTN remains committed to providing reliable services to its cherished customers,” the statement was signed by the Corporate Services Executive Cynthia Lumor.


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